Call Centre Confirmation Agent (Cape Town Northern Suburbs)

Our client in the Debt Collection Industry is looking for a Call Centre Agent to join their Tracing and Confirmation Team. This job entails contacting a variety of role players in order to confirm and obtain important information regarding the contact and residential address details of the debtor in order for them to be contacted by our collections and legal departments.

Duties include but are not limited to:

  • Working on various accounts while updating the system with new information and actions taken;

  • Contacting debtors, employers and related role players to confirm the employment status, salary, payment dates, contact details and other relevant information pertaining to the debtor;

  • Working within a team while reporting to the team leader to achieve individual and team targets;

  • Corresponding with internal departments to assist them in obtaining urgent information required in order for certain legal actions to be preformed.

Minimum Qualifying Criteria:

  • Grade 12 / Matric Certificate or Equivalent NQF Recognised Qualification

  • 1-2 Year Minimum Experience in a Call Centre / Administrative / Service Role

  • Excellent Telephone Communication Skills

  • Language Proficiency in English

  • Other Official South African Languages are advantageous

  • Contactable References, preferably QualiCV Verified Reference Checks

Application Process:

  • Applications must be received by the following date and time: 13 April 2018 @ 16:00 p.m.

  • Applications can be e-mailed to, faxed to 0866068402 or delivered/couriered to 45 First Avenue, Boston, Bellville, 7530

  • Indicate clearly that you are applying for this position or your application will not be considered

  • Attach your UPDATED & COMPLETE CV with your application

  • Salary will be discussed at later interview stage

  • Should you not receive any feedback in 10 working days, consider your application unsuccessful

  • QualiCV will not charge applicants for interviews or to be considered for any positions. QualiCV does provide additional charged services that could benefit the job seeker, including verifications and background screening, interview preparations, career consultations, etc. These services are not to be confused with our recruitment process, which is free of charge to the job seeker since our clients, potential employers, are charged for the recruitment service.

Featured Posts