Customer Service Agent (Human Resources) (Northern Suburbs, Cape Town)

This role requires a candidate who has very high morals and values since our entire process emphasises integrity, honesty and a strong work ethic. The ideal candidate has a firm understanding of basic Human Resources and Recruitment processes while being able to work with a variety of clients, albeit job seekers or employers.

Salary with growth opportunity and Medical Aid, Group Risk benefits available to the right candidate.

Responsibilities include the following:

  • Attending to customer interactions (advising, assisting and guiding) with the company via phone, e-mail, social media and in person;

  • Confirming appointments between role players to ensure service delivery, interviews, training and meetings;

  • Collecting information from clients and adapting templates in order to prepare documentation requested;

  • Assisting with recruitment related duties, including conducting interviews and doing reference and background checks;

  • Manage reports and schedules to ensure that all activities are recorded and information is available for processing on a monthly basis;

  • Work with a monthly target and driving customer interactions on a target basis;

  • Confirm information with various role players;

  • Working on various systems, online and computer based;

  • Reporting to the Operational Manager to ensure that quality standards are met.

Minimum requirements:

  • Bachelors Degree or Advanced Diploma majoring in Industrial Psychology / Human Resources

  • Excellent Communication Skills (English, written and spoken)

  • Integrity, a clear understanding of and commitment to high morals and values

  • Above Average Computer Literacy (Basic Word, Excel and cloud based programs knowledge)

  • Target driven

Application Process:

  • Applications must be received by the following date and time: 07 December 2018 @ 10:00 a.m.

  • Applications can be e-mailed to, faxed to 0866068402 or delivered/couriered to 45 First Avenue, Boston, Bellville, 7530

  • Indicate clearly that you are applying for this position or your application will not be considered

  • Attach your UPDATED & COMPLETE CV with your application

  • Salary will be discussed at later interview stage

  • Should you not receive any feedback in 10 working days, consider your application unsuccessful

  • QualiCV will not charge applicants for interviews or to be considered for any positions. QualiCV does provide additional charged services that could benefit the job seeker, including verifications and background screening, interview preparations, career consultations, etc. These services are not to be confused with our recruitment process, which is free of charge to the job seeker since our clients, potential employers, are charged for the recruitment service.

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